Blog

5 Star Consumer Service

5 Star Consumer Service

Already today, I heard someone complaining about a poor customer service experience at a major retail chain.  I hear complaints all the time and frankly I complain often.  If you look at the top reasons consumers “personal or business” move to other vendors, you will...

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Survival of The Best Fit

Survival of The Best Fit

I’m currently reading a fascinating book called “Big Potential” by Shawn Achor.  Shawn is a leading researcher and educator on happiness.  His research led him to write this book on big potential as he recognized one societal issue leading to extreme rates of...

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