I recently watched “American Underdog: The Kurt Warner Story.” Kirk Warner’s big break came at the unfortunate break of another. I remember the night well as I was a St. Louis Rams fan. We had so much promise for the season with our new quarterback Trent Green. The...
Business Etiquette – A Phone Call Is Nice I’m currently sitting in a car repair shop getting my annual auto safety inspection, so I can legally drive my car for the next year. While waiting, the shop owner came up to me and apologized that there would be a delay in...
5 Star Consumer Service Already today, I heard someone complaining about a poor customer service experience at a major retail chain. I hear complaints all the time and frankly I complain often. If you look at the top reasons consumers “personal or business” move to...
Survival of The Best Fit I’m currently reading a fascinating book called “Big Potential” by Shawn Achor. Shawn is a leading researcher and educator on happiness. His research led him to write this book on big potential as he recognized one societal issue leading to...
