Business Etiquette – A Phone Call Is Nice

Business Etiquette – A Phone Call Is Nice

Business Etiquette – A Phone Call Is Nice I’m currently sitting in a car repair shop getting my annual auto safety inspection, so I can legally drive my car for the next year.  While waiting, the shop owner came up to me and apologized that there would be a delay in...
5 Star Consumer Service

5 Star Consumer Service

5 Star Consumer Service Already today, I heard someone complaining about a poor customer service experience at a major retail chain.  I hear complaints all the time and frankly I complain often.  If you look at the top reasons consumers “personal or business” move to...
Survival of The Best Fit

Survival of The Best Fit

Survival of The Best Fit I’m currently reading a fascinating book called “Big Potential” by Shawn Achor.  Shawn is a leading researcher and educator on happiness.  His research led him to write this book on big potential as he recognized one societal issue leading to...